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PRIVACY POLICY AND PERSONAL
DATA PROTECTION POLICY


PRIVACY POLICY AND PERSONAL DATA PROTECTION POLICY

This policy governs the processing of personal data carried out by VALLE NEVADO SpA (hereinafter, the “Controller”), in compliance with Law No. 19,628 on the Protection of Private Life, in connection with the voluntary subscription of individuals who wish to receive information, news, and promotions related to the ski resort’s services.

1. Personal Data Processed

The Controller may collect and process the following personal data:

  • First and last name
  • Email address
  • Phone number (optional)
  • Preferences or interests related to mountain or snow activities (when applicable)

2. Purpose of the Processing.

Personal data will be processed exclusively for the following purposes:

  • Sending commercial information, promotions, discounts, and benefits related to the ski resort’s services
  • Communicating events, season opening announcements, weather conditions, and news
  • Creating basic profiles to personalize communications (without legal effects)


The data will not be used for purposes other than those stated above without obtaining new authorization from the data subject.

3. Processing Principles

  • Lawfulness, Fairness, and Transparency: Personal data will only be processed when there is a legal basis for doing so, and the data subject will always be informed about the specific purposes of the processing.
  • Purpose Limitation and Proportionality: Only the data strictly necessary to identify the customer will be requested.
  • Storage Limitation: Data will be retained only for the time necessary to fulfill the purposes of the processing or to comply with legal tax record retention obligations.
  • Security and Confidentiality: Appropriate security standards, including SSL encryption, are implemented to protect data against unauthorized access.

4. Data Subject Rights

In accordance with applicable regulations, you may exercise the following rights before the Controller at any time:

  • Access: To know what personal data of yours is being processed.
  • Rectification: To request the correction of inaccurate or incomplete data.
  • Erasure (Cancellation): To request the deletion of your data when it is no longer necessary.
  • Objection: To object to the processing for specific purposes, such as marketing.
  • Portability: To request a copy of your data in a structured electronic format.
  • Restriction: To request the temporary suspension of the processing of your data.

5. Contact

To exercise your rights, you may contact us at: sac@vallenevado.com


Privacy Policy and Biometric Data Processing Winter Season Passes 2027


1. Data Controller for your personal data: Valle Nevado SpA (hereinafter “Valle Nevado” or “the Resort”), RUT 96.513.050-0, located at Av. Isidora Goyenechea 2800, office 502, Las Condes, Santiago, Chile. For any inquiries or to exercise your rights, you can write to us at privacidad@vallenevado.com.


2.1 Purchase and cardholder identification data: At the time of pass purchase, we collect the necessary data to identify you as the holder, issue the pass, and manage the contractual relationship:

  • Full name and RUT (or passport for foreign holders).
  • Date of birth (to determine the pass category).
  • Email address (to send purchase confirmation and pass-related communications).
  • Contact phone number (for pass-related communications).
  • Photograph of the holder (for pass issuance and, when applicable, access control).
  • Payment details (processed directly by the enabled payment platform; Valle Nevado does not store your full card number).


2.2 Data generated during pass usage: During the season, the system records: ski lift access (date, time, slope), images from video surveillance systems, and biometric data described in section 3. Legal basis: contract performance and legitimate interest in the safety of individuals and facilities.


2.3 Video surveillance: Facilities feature clearly signposted security cameras. Recordings are retained for a maximum of 30 days, except upon request by authority, legal proceedings, or workplace accident. Cameras are not installed in restrooms, changing rooms, or private areas.


3. Biometric verification, a condition of the Season Pass, which is personal and non-transferable: This condition defines its price, benefits, and accident policy. At a ski resort, with high daily access volume and snow conditions, helmets, and equipment making visual identification difficult, 1:1 biometric verification is the only technically reliable mechanism to ensure that only the legitimate holder uses their pass. Its use is mandatory: it is the method by which Valle Nevado guarantees the terms of the contract acquired.


3.1 When passing through a ski lift turnstile, the camera captures your facial image and the system generates a mathematical representation (biometric vector) compared in real time with the vector derived from your pass photo. The result is binary: access granted or denied. The system does not store raw facial images once verification is complete. It only retains the result, date, time, and pass identifier.


3.2 The system does not identify unknown individuals. It operates in 1:1 verification mode: comparing your face exclusively with the photo on your own pass. It does not perform searches in third-party databases nor identify persons who have not presented their pass.


3.3 The biometric vector is encrypted and stored separately from the rest of your personal data. System access is restricted and logged. Encryption keys are managed by Valle Nevado. No service provider may use your biometric data for its own purposes.


3.4 The biometric vector is permanently deleted within 30 days following pass expiration or permanent revocation. At the end of the season, biometric data is not retained for future seasons without new authorization.


3.5 Minors’ data is processed in accordance with special regulations established by current legislation. Anyone purchasing a pass on behalf of a minor declares to act as legal representative and authorizes data processing under the terms of this Policy. Consent for processing biometric data of minors under 14 years old must be granted exclusively by their legal representative.


3.6 The Season Pass operates with biometric verification as a condition of service. If you prefer not to submit to this system, the available alternative is purchasing daily tickets, which operate under a different access mechanism and do not require biometric verification. Daily tickets are available at ticket offices and on the Resort’s website.


4. Retention periods

  • Purchase and identification data: pass validity + 6 years (tax limitation period).
  • Holder’s photograph: pass validity + 30 days.
  • Biometric vector: pass validity + 30 days from expiration or cancellation.
  • Ski lift access logs: up to 2 years.
  • Video surveillance recordings: 30 days, unless a documented exception applies.
  • Tax data: 6 years (SII regulations).
  • Commercial communications: until revocation of authorization.


5. We disclose your data due to legal obligations: SII, courts, Public Prosecutor’s Office, Carabineros, PDI, SUSESO, Labor Directorate. Also to Interconnected Resorts: if your pass includes access to La Parva or another resort, we share identification data and access logs strictly necessary for pass management. To Service Providers: sales platform, payment processor, biometric and video surveillance system providers. All are contractually obligated not to use your data for their own purposes. International transfers: when any system hosts data outside Chile, we adopt necessary contractual measures to guarantee protection.


6. We process your data for the following purposes:

  • Manage purchase and issue the pass. Your data is necessary to identify you as holder and manage contract conditions. Legal basis: contract performance.
  • Identify the holder and control access. To verify that the person using the pass is its legitimate holder through the authorized biometric system. Legal basis: contract performance.
  • Issue tax documents. Your data is required to issue electronic receipts or invoices. Legal basis: legal obligation (SII regulations).
  • Prevent fraudulent pass use. Access logs allow detection of unauthorized usage pursuant to General Terms and Conditions. The pass is personal and non-transferable. Legal basis: contract performance and legitimate interest.
  • Safety of individuals and facilities. Cameras and surveillance systems operate for security and accident prevention purposes. Legal basis: legitimate interest and safety duty regarding workers (Art. 184 of the Labor Code).
  • Investigate accidents, incidents, and violations. Records and recordings may be used to clarify events in accordance with General Terms and Conditions. Legal basis: contract performance and legitimate interest.
  • Manage benefits and blocking measures. To apply the accident policy (Annex No. 2) and blocking or suspension measures (Annex No. 1) outlined in the General Terms and Conditions. Legal basis: contract performance.
  • Respond to authority requests. When requested by a public body in the exercise of its legal powers. Legal basis: legal obligation.
  • Send commercial and promotional communications. Only if you have expressly authorized it via the designated checkbox, independent of acceptance of this Policy. You may revoke authorization at any time. Legal basis: consent.


7. Your rights under Law No. 19.628. You have the right to access, rectify, cancel, or object to the processing of your personal data. For biometric data, you have the right to request deletion once the pass expires. How to exercise your rights: Write to privacidad@vallenevado.com specifying full name, RUT, exercised right, and grounds. We will respond within 30 business days. If you do not receive a response or if it is rejected, you may appeal to courts of law pursuant to Law No. 19.628.


This is Version 1.0, September 2026. Valle Nevado is currently in the process of adapting to Law No. 21.719 on Personal Data Protection. This Policy will be updated prior to the entry into force of that law. The current version will always be available at vallenevado.com